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Question/Answer Search:
General Questions
  1. What about the old saying, "if it sounds too good to be true it probably is?"
  2. How do I determine if I am a candidate for a hearing aid?
  3. Is it really necessary to wear two hearing aids, or can I get by with one?
  4. Why does my voice sound so odd to me when wearing hearing aids?
  5. What can I do about the whistling (feedback) produced by hearing aids?
  6. What are digitally programmable hearing aids?
  7. What are multi-channel (multi-band) hearing aids?
  8. How are directional and multiple microphones used?
  9. What about the new digital hearing aids?
  10. Why do hearing aids amplify so much noise and make sounds too loud, but not clear enough?
  11. How much time is needed to adapt to a hearing aid?
  12. How often must hearing aids be replaced?
  13. What are assistive listening devices (ALDs) for TV, telephones, and theaters?
  14. What should users of new hearing aids realistically expect?
  15. What are some of your common Hearing Aid Cleaning Tips?
  16. Why do people need hearing aids?
  17. Once my hearing aid is programmed, how can I get the program adjusted, and how many times can I get it adjusted?
  18. Mercury batteries have been replaced by what other batteries?
  19. How can I tell if my hearing aid has a t-coil?
  20. Can hearing aids help with a buzzing or ringing in the ears ?
  21. Does anyone offer software that will allow me to make my own adjustments using my PC?
  22. How do over the ear models work with a person that wears glasses?
  23. I have a question about cell phones and what aid would prevent a squeal while talking. My current aid has to be turned down in order to hear, but then I can't understand the person on the other end.
  24. What is a "canal lock" is for a hearing aid in the canal ? What does it look like?
  25. I have Widex digital aids and they make a feedback noise (not whistling) when some noises are loud. i.e., if I stand near a microwave. What is causing this?
  26. I noticed another online hearing aid dispenser who includes all necessary equipment to do self-adjustments for the hearing aids they sell. Do you sell the Connexxx software or Hi-Pro cables to do self-adjustments?
  27. I only have one working ear. Do you sell a BTE model with a corresponding transmitter for the right ear so that I might hear on both sides - and with a telecoil so that I can use the telephone? My job requires frequent telephone use.
What about the old saying, "if it sounds too good to be true it probably is?" (Back to Top)
With Lloyds, what you see is what you get. We have always been dedicated to providing the best quality at the lowest price. But you don't have to trust us...we trust you by allowing you a home trial of the aid of your choice before you decide to buy!
How do I determine if I am a candidate for a hearing aid? (Back to Top)

The critical variable is whether you experience difficulty hearing or are
having increased stress and strain in your daily function. Amplification may
simply relieve the strain of hearing, as opposed to making sounds louder or even
improving your understanding of speech. However, this alone can be a very
significant benefit. You must ask yourself whether you find you are becoming
stressed or fatigued after a day of straining to listen. Ask yourself whether
the ability to hear, but not understand, is adequate for your needs. Unselfishly
examine whether you are becoming a burden to your family and friends, even if
you do not personally recognize difficulty hearing. Remember that wearing a
hearing aid is not necessarily a mark of infirmary, rather it is a mark of
courtesy to others. Thus, sometimes it is advisable to arrange to try hearing
aids within your own unique environments to determine whether the benefit
warrants the expense.

Is it really necessary to wear two hearing aids, or can I get by with one? (Back to Top)

There are four main reasons why binaural (two eared) listening is superior to
monaural (one eared) listening. They are:




  1. Better Hearing in Noise: An individual's hearing in noise can be improved
    if the signal reaching each ear arrives at a slightly different moment in
    time. This is technically referred to as phase. When the brain receives
    slightly different, yet still audible signals at the two ears, it has the
    ability to cross-correlate and process the primary signal (usually speech)
    better than if the signal is received monaurally.



  2. Improved Signal versus Noise Level from Optimizing Position: Sound loses
    intensity (loudness) when it travels across the head. This occurs mostly for
    the high frequencies which are the most important for understanding of
    consonants, such as /s/, /t/, /f/, and /sh/. If you have a hearing aid on
    only one ear, say the left one; and the person you wish to hear is speaking
    to you from the right side, the consonants may be decreased by nearly 20
    decibels by the time it gets to your aided ear. Unfortunately, noise in the
    room may occur from any or all directions, so while the noise level is not
    decreased, the speech level is. Wearing two hearing aids ensures that the
    speech sounds will not be diminished any more than necessary because of your
    position in the room.



  3. Improved Localization Ability: We determine where a sound is coming from
    on the basis of 1) the relative time in which the sound arrives at each ear,
    2) the relative difference in loudness at the two ears, and 3) the relative
    difference in the pitch of the sound at the two ears. When there is a large
    difference in hearing between two ears (as might occur when a person with
    similar hearing in both ears only wears one hearing aid) the brain cannot
    make use of these subtle relative differences and their ability to locate
    sounds may suffer.



  4. Possible Deterioration of the Unaided Ear: We hear in our brain, not in
    our ears. The ultimate goal of hearing aids is not just to send sound into
    the ear. It is also essential to retrain the central auditory system in the
    brain. While it is uncertain whether hearing sensitivity (ability to hear
    soft sounds) will decrease if your ear is not stimulated adequately,
    research now suggests that there can be changes in the way in which your
    brain processes sound when it is "starved." Thus, providing
    stimulation may be important in preserving your auditory potential.




Why does my voice sound so odd to me when wearing hearing aids? (Back to Top)

Some hearing aid users report that they feel as if they are in a barrel or
experiencing an echo when talking. This is called "the occlusion
effect." Normally, when your ear is unblocked and you are speaking, you
hear yourself both through the air traveling through your ear canal, (air
conduction) and through vibrations that you create in your skull and ear canal
(bone conduction). When your ear is occluded or blocked, however, air conduction
transmission is reduced and bone conduction perception enhanced. Try this
experiment. Hum aloud and then alternately plug and unplug one ear while
humming. Notice how the sound changes pitch and loudness in your plugged ear?
This happens because the vibrations are blocked from their usual escape route.
Most new users adapt to this effect and it isn't a problem. However for some,
the following steps might help:




  1. keeping the ear as open as possible.



  2. reducing the amount of gain (amplified volume) in the low frequencies.



  3. using an earmold that fits very deeply into the ear canal so that it
    contacts with the bony rather than the soft cartilaginous portion (to reduce
    vibration).




What can I do about the whistling (feedback) produced by hearing aids? (Back to Top)

There are two types of acoustic feedback: that produced internally from the
hearing aid - indicating a device in need of repair; and the more common
external feedback produced by a leakage of amplified sound out of the ear canal
and back into the microphone of the hearing aid. Feedback that occurs when the
hearing aid is being inserted or removed or when your hand is cupped near the
device is common, and does not necessarily signal the need for action. If
however, you experience feedback when you speak, chew, yawn or change position,
you need to consult your audiologist. Feedback is more likely to occur in
smaller hearing devices because the microphone is closer to the area at which
the sound comes out into the ear. So, a behind-the-ear style may be less likely
to produce feedback than in in-the-canal style device. Usually, external
feedback can be corrected by:




  1. properly reinserting the hearing aid or earmold



  2. remaking the earmold (or in-the-ear shell)



  3. plugging, or reducing the diameter of any vents (holes)



  4. reducing the amount of high frequency gain, (typically an unacceptable
    trade-off because of the resultant loss of high frequency hearing)



  5. altering the sound by means of filters in the hearing aids or changes in
    the way the devices are programmed



  6. adding a "canal lock" (a piece of plastic) to better hold canal
    hearing aids in place so they don't work their way out of the ear canal as
    you chew




Recently some manufacturers have introduced digital feedback reduction. With
this technology, feedback is sensed by the hearing aid and canceled by means of
a new signal generated by the hearing aid itself.


What are digitally programmable hearing aids? (Back to Top)

Some of the characteristics of the sound produced by hearing aids can be
modified using computers or other devices. Hearing aids that have this
capability are called "digitally programmable."


They have several advantages over non-programmable instruments.




  1. Flexibility: changes in hearing can easily be accommodated, as can
    unusually shaped and fluctuating hearing losses.



  2. Multiple Programs: It is often useful to be able to change the hearing
    aid characteristics depending on the environment one encounters. With these
    hearing aids, you can change program with the touch of a button or a remote
    control.



  3. Advanced Compression Circuitry: Most hearing impaired people suffer from
    an abnormally rapid growth in loudness perception. This is why some hearing
    aid users complain that they can't hear soft sounds, but when sounds are
    made just a little louder, they are much too loud for comfort. Therefore,
    hearing aids are designed so that they will amplify soft sounds more than
    they will amplify loud sounds. This is called compression. Compression works
    almost like an invisible finger reaching up and changing the volume control
    so that soft sounds are made loud enough to hear and loud sounds are turned
    down so that they don't become uncomfortable.




What are multi-channel (multi-band) hearing aids? (Back to Top)

Now that audiologists have a better understanding of the importance of
providing adequate gain without exceeding the physical saturation limit of the
aid and the individual's loudness discomfort level at each frequency, the
accurate measurement of these features have become an essential part of the
fitting process. As a result of these enhanced procedures, it has become
abundantly clear that significant differences exist not only among individuals
with nearly identical audiograms, but also among the loudness growth of specific
frequencies for a given individual. In other words, a patient can demonstrate
loudness tolerance problems for certain frequencies, but not for others.
Therefore, the electroacoustic characteristics programmed into the hearing aid
should differ for the various frequencies. Through the use of multiple
compression channels (some systems have two, some have three) a completely
unique set of signal processing instructions can be utilized. As such, a certain
acoustic environment can trigger a response which, for example, produces
additional high frequency boost while simultaneously reducing low frequency
gain.


In addition, hearing aids containing single channel compression unfairly
penalize certain sounds. For example, if a low frequency noise exceeds a certain
level, compression (a reduction in gain) will occur for ALL frequencies, not
just the offending ones. With multi-band compression, the reduction in gain is
limited to those frequencies containing the offending signal. This may be the
most important advantage of all.


How are directional and multiple microphones used? (Back to Top)

Most of the time, listeners are facing the person they are speaking to.
Noise, however, is often located in front of, behind, and/or to the sides of the
listener. Some hearing aids now contain directional or multiple microphones
which "communicate" with each other in a manner such that sounds
originating from the front of the hearing aid receive maximum amplification and
sounds originating to the sides or behind the hearing aid receive considerably
less amplification. This effectively suppresses some of the annoying background
noise that creates so much difficulty for hearing impaired listeners. The
technology using these types of microphone arrangements is very promising. They
can be found in several different hearing aids but are generally limited to
behind-the-ear or full shell in-the-ear hearing aids due to size restrictions.


What about the new digital hearing aids? (Back to Top)

The future of hearing aid technology has arrived! Advancements in the ability
to manufacture hearing aids that process sound digitally offer the potential for
dramatic improvements over previously available instruments. Hearing aid
researchers have been investigating the use of true digital technology for over
a decade but were held back because the increased power consumption needed to
operate such instruments required the instruments to either be very large, or to
be connected to a separate power source worn on the body. As a compromise,
digitally programmable hearing aids were introduced on the market about six
years ago. These devices represented an improvement over previous technology in
that they were extremely flexible, could be fine-tuned, and had advanced
compression (loudness limiting) capabilities. They were still somewhat limited,
however, because even though they were programmed by a computer (the digital
portion) they still operated in an analog fashion. This meant that sound
entering the hearing aid microphone would be amplified and filtered by a variety
of electronic components. Because hearing is such a complex sense, the extent of
filtering and amplifying required to partially correct an impairment added to
the limitations of the hearing instrument by producing distortion and noise.


Digitization means that incoming sounds are converted to numbers, which are
then analyzed and manipulated via a set of rules (algorithms) programmed into
the chip controlling the hearing aid. There are now nearly a dozen digital
hearing devices available. Some of these digital aids analyze incoming sound,
make a determination regarding speech versus noise content, then convert this
information to numbers. The resultant digitized numbers are then manipulated
according to algorithm instructions, reconverted to an analog form (sound waves)
and delivered to the ears without producing the types of distortion that were
often associated with analog technology hearing aids.

Why do hearing aids amplify so much noise and make sounds too loud, but not clear enough? (Back to Top)

Among the most frequent complaints voiced by hearing aid users are that noise
is amplified too much and that certain sounds become too loud for the user to
bear. Some modern hearing aids contain sensors that allow the hearing aid to
detect sounds exceeding a certain loudness level, and then self-adjust to reduce
the amplification (gain) for those sounds. Unfortunately, because noise is
comprised of many of the same frequencies as speech, it is virtually impossible
to "shut out" noise without also adversely affecting the quality of
the speech signal. The good news is that audiologists have learned to utilize
modern technology to measure and control the maximum sound intensity reaching
your ear. If sounds (speech or noise) exceed either the saturation level
(maximum level the hearing aid can amplify without distortion) or your personal
loudness discomfort level, distortion or discomfort will be the result. Modern
hearing aids utilize technology that allows for adequate gain for soft sounds
while minimally (or not at all) amplifying loud input signals. Concerning
background noise, new techniques using multiple microphones within the same
hearing aid aids are improving the listener's ability to function in noisy
environments. With regard to clarity, even the most sophisticated hearing aids'
ability to clarify speech is limited by the degree of inner ear and/or central
auditory nervous system distortion.


How much time is needed to adapt to a hearing aid? (Back to Top)

Among the most frequent complaints voiced by hearing aid users are that noise
is amplified too much and that certain sounds become too loud for the user to
bear. Some modern hearing aids contain sensors that allow the hearing aid to
detect sounds exceeding a certain loudness level, and then self-adjust to reduce
the amplification (gain) for those sounds. Unfortunately, because noise is
comprised of many of the same frequencies as speech, it is virtually impossible
to "shut out" noise without also adversely affecting the quality of
the speech signal. The good news is that audiologists have learned to utilize
modern technology to measure and control the maximum sound intensity reaching
your ear. If sounds (speech or noise) exceed either the saturation level
(maximum level the hearing aid can amplify without distortion) or your personal
loudness discomfort level, distortion or discomfort will be the result. Modern
hearing aids utilize technology that allows for adequate gain for soft sounds
while minimally (or not at all) amplifying loud input signals. Concerning
background noise, new techniques using multiple microphones within the same
hearing aid aids are improving the listener's ability to function in noisy
environments. With regard to clarity, even the most sophisticated hearing aids'
ability to clarify speech is limited by the degree of inner ear and/or central
auditory nervous system distortion.


How often must hearing aids be replaced? (Back to Top)

Generally speaking, hearing aids should last for at least five years. The
need for new hearing aids may occur if a patient's hearing status changes, but
with the availability of programmable and digital hearing aids, changes can be
made in the audiologist's office and should reduce the need to order new hearing
aids merely because of changes in hearing status.


What are assistive listening devices (ALDs) for TV, telephones, and theaters? (Back to Top)

One of the major goals of signal processing schemes is to enhance the signal
to noise ratio perceived by the listener. The use of aids with automatic low
frequency reduction represent an attempt at this goal. Unfortunately, despite
all the new technological advances, a basic problem remains for which wearable
amplification falls woefully short. That problem relates to the physical
distance between the microphone of the hearing aid and the source of the sound
desired to be heard. Intensity (loudness) decreases as physical distance
increases. Unfortunately most background noise surrounds the listener, so while
the intensity of the speech decreases with distance, the intensity of the noise
may not. This is one reason why hearing aids transmit sound so well if the
speaker talks directly into the microphone, but at longer, more realistic
distances reception diminishes. It would be ideal to have the sound produced at
the source transferred directly to the listener without losing any intensity. It
is usually impractical to ask the speaker to move closer to the listener's ear.
One way of achieving this effect is with direct audio input, in which the
speaker holds a microphone that is hard wired to the hearing aid itself near his
mouth. Many hearing aid wearers are reluctant to ask the speaker to do this. An
alternative approach is available through infrared transmission, FM
transmission, or inductance loop transmission. These systems are currently used
in many theaters, concert halls, houses of worship and households. One of the
best uses is for television listening. The portable transmitter (usually smaller
than most cable boxes) and microphone are located near the TV loudspeaker. The
sound picked up by the microphone is then transmitted in the same intensity to a
receiver worn by the listener. These devices can transmit with minimal
distortion over a considerable distance (up to 50 feet). ALDs are becoming
increasingly common in public places, due to the legislative enactment of the
Americans with Disabilities Act. Other non-wearable devices that assist the
hearing impaired listener include telephone amplifiers, vibrating alarm clocks,
TV closed caption decoders, inexpensive personal hand held or body borne
amplifiers, visual alarm systems, and TDDs (telephone devices for the deaf).


What should users of new hearing aids realistically expect? (Back to Top)
When wearing hearing aids:

-Your hearing in quiet environments (one to one communication watching TV, etc) should be improved.

-Your hearing in moderate background noise should be improved.

-Your hearing in background noise is NOT going to be as good as your hearing in quiet.

-Your hearing in loud background noise should be NO WORSE than without the hearing aids.

-Soft speech should be audible, average speech should be comfortable; loud speech should be loud, but never uncomfortable.

-Your ear molds should be comfortable.

-Your own voice should be "acceptable" to you.

-There should be no feedback when the hearing aids are properly seated in your ears.

-You may hear sounds you have not heard for a while (like footsteps or the refrigerator humming). This is not abnormal.

-Be patient. It requires time to adjust to hearing aids. Your listening skills should improve gradually as you become accustomed to amplification.

-Hearing aids WILL NOT restore your hearing capabilities to "normal" or to pre-existing levels.
What are some of your common Hearing Aid Cleaning Tips? (Back to Top)
  • Keep hearing aids away from heat and moisture.

  • Replace dead batteries immediately. [click here for hearing aid batteries as low as $0.45 each!]

  • Clean hearing aids as instructed. [click here for a very useful hearing aid cleaning kit for under $30! (In The Ear hearing aids only)]

  • Do not use hairspray or other hair care products while wearing hearing aids.

  • Turn off hearing aids when they are not in use.

  • Keep replacement batteries and small aids away from children and pets.

  • Why do people need hearing aids? (Back to Top)
    Well, the obvious answer is to hear better. Two things keep people connected to their world....their sight and their hearing. These are your two main senses. To see how important your hearing is, here is something you should try. Put some foam earplugs in your ears and walk around for a few hours to see what life is like for a person with a hearing loss. Not fun. People use glasses to help them see and people use hearing aids to help them hear. There are many different types and styles of hearing aids. As a reminder, Lloyd's carries them all and offers truly huge savings on name brand hearing aids from all the major manufacturers.
    Once my hearing aid is programmed, how can I get the program adjusted, and how many times can I get it adjusted? (Back to Top)
    We do a LOT of programmable hearing aids, and frankly, we are quite adept at programming them to best meet a customer's needs. The vast majority of programmable hearing aids we do for our customers are right on target the first time out. But if a person needs some adjusting done to their instruments, they would call us, we would communicate with them and find out what things the person would like to have adjusted....then the client sends the aid back in to us for the programming changes. In our reprogramming efforts, we average about 90% success in making the necessary corrections. So, numerically, it starts being a very, very low percentage that would ever need any repeated reprogramming work to be done. However, we do provide unlimited reprogramming availability over the entire lifetime of the hearing aid....never at any cost!
    Mercury batteries have been replaced by what other batteries? (Back to Top)
    The government shut down the production and sale of all mercury batteries here in the U.S quite a few years ago......environmental reasons. All hearing aid batteries now use zinc-air technology. This type of battery has a sticky tab on the back that a person removes when they are ready to use the battery cell. The removal of the sticky tab exposes a pinhole on the positive side of the battery whereby air can get into the interior of the cell and activate it. The battery then becomes ready for use. It is much more environmentally friendly technology and allows for better shelf life.

    There are still some silver oxide batteries in production. Silver batteries are pretty rare. But, we can and do special order them for people. They are made out of actual silver and will last longer than the zinc-air ones. They do not utilize the sticky tabs and air activation. Cost of silver batteries is $1.00 per battery compared to our zinc-air battery price of only $.50 per battery.
    How can I tell if my hearing aid has a t-coil? (Back to Top)
    That is a very good question which actually has a little longer answer than one my expect. First of all, it depends on the style of hearing aid you're wearing and then depends on the level of technology inside the aid.

    If you wear a conventional analog BTE, most likely you will have a t-coil and it can be activated using your M-T-O switch. As you know, "M" refers to microphone, "O" is off, and "T" is telecoil. Some basic digital BTE's can have this feature as well. As long as you see M-T-O, you do have a telecoil.

    If you wear a digital BTE that doesn't have the MTO switch, then it's a little more difficult to see but the aid should be equipped with a t-coil. Almost all BTE's have this feature. In upper end digitals that have a situation button, one of the programs should be for telephone mode activated by the person who programmed the aid.

    If you have an in-the-ear type of aid, the t-coil (if present) will be accessed by either a toggle switch, a situation button that accesses the telephone program, or it'll be a switchless t-coil. Switchless t-coils automatically detect the electromagnetic field emitted by a telephone and it'll automatically kick-in without you having to flip a switch or change a program. Most smaller custom aids do not have a t-coil because they are too small. Half shells and full shells can house the telecoil, but it isn't a standard option on many hearing aids.

    You can always tell if your aid has a t-coil if you have a program or setting where the aid appears to "hum". The aid is picking up electromagnetic fields around you which causes that humming. To you, it may sound like the aid is turned off since the external microphone is deactivated while the t-coil is activated.

    If you want to know specifically if your hearing aid has a t-coil, we can find out directly from the manufacturer. All you need to do is let us know the make/model of your aid + the serial number. That should be enough for us to find out for you. Just give us a call and we'll find out for you.

    Customer Service
    1-800-323-4212
    www.lloydhearingaid.com
    Can hearing aids help with a buzzing or ringing in the ears ? (Back to Top)
    Millions of people are afflicted with this annoying condition called tinnitus. Its severity can differ from person to person. There is no known cure for tinnitus. Hearing aids don't truly stop the ringing. However, many people find relief from the constant presence of tinnitus sounds through the use of hearing aids. It basically masks over the sounds you have in your hearing system, making them less noticeable. Hearing aids should also help quite a bit in clarifying conversation, making a person better able to socialize and communicate with others. There is no guarantee as to individual results for tinnitus relief through hearing aids, but chances are very good there would be favorable results.
    Does anyone offer software that will allow me to make my own adjustments using my PC? (Back to Top)
    Sorry but all these computer programmable hearing aids are not set up for the user to be able to program them at home with your PC. You have to have the special software from the mfgrs but mostly, you need an expensive interface "box" that connects between a computer and the hearing aid itself.

    If you have a copy of a hearing test, that becomes the basis for our programming of the aids prior to shipping them out. We are very good at programming issues and can do this very successfully. If it needs any reprogramming, you would contact us and describe the problems......then send it in to us and we would make the necessary corrections. It is extremely rare where a person would ever have to send an aid in more than just one time for reprogramming work.

    It might also be possible to work with a local professional if you really felt you wanted that service. Siemens is a very widely-dispensed mfgr, and it's very likely someone around your area would be proficient in programming these aids as well. You might be able to work with them for a small fee ($50/aid).
    How do over the ear models work with a person that wears glasses? (Back to Top)
    In almost all cases, BTE (behind-the-ear) aids work extremely well with people wearing glasses. There are millions of people in the world who use BTE aids, and an educated guess is that 90% of those people wear glasses at the same time. Most modern BTE aids are slim enough, together with more modern, slender frames for glasses, to allow for both to be comfortably used together. But ultimately, like anything having to do with hearing aids, trying the hearing instrument out is really the only way to know for sure. And with our 45 day free trial on BTE aids, you can judge for yourself with absolutely no risk. Thanks for the very good question.
    How do over the ear models work with a person that wears glasses? (Back to Top)
    In almost all cases, BTE (behind-the-ear) aids work extremely well with people wearing glasses. There are millions of people in the world who use BTE aids, and an educated guess is that 90% of those people wear glasses at the same time. Most modern BTE aids are slim enough, together with more modern, slender frames for glasses, to allow for both to be comfortably used together. But ultimately, like anything having to do with hearing aids, trying the hearing instrument out is really the only way to know for sure. And with our 45 day free trial on BTE aids, you can judge for yourself with absolutely no risk. Thanks for the very good question.
    I have a question about cell phones and what aid would prevent a squeal while talking. My current aid has to be turned down in order to hear, but then I can't understand the person on the other end. (Back to Top)
    Since many cell phones do not have the proper compatibility of connecting to a T-coil which can be installed into hearing aids (which make an electronic connection with land-line type of phones), you might want to consider getting a programmable hearing aid with a situation button. One of the programs we can install into such a programmable aid would be called the "acoustic phone" program. This would be designed for use where the user should be able to put any type of phone up to their ear and not have an excessive amount of feedback. The other thing you can do is check with your cell phone provider to obtain a hearing-aid-compatible model of cell phone. Then virtually any hearing aid can be fitted with a T-coil, and you would be 100% assured you'd never have feedback when using the phone.
    What is a "canal lock" is for a hearing aid in the canal ? What does it look like? (Back to Top)
    A canal lock is a sort of "leg" or "wing" that is installed onto the outer faceplate perimeter of a canal aid (and sometimes even a CIC-sized aid) that is made of a hard, clear Lucite plastic. It tucks into a fold of your ear so it's not conspicuous at all. A canal lock used when a person has a problem with an aid working out of their ear. The working-out-of-the-canal problem can arise from either a loose fit OR if the person has a lot of movement happening inside their ear canal when they chew or talk (movement connected to the jawbone). This provides a kind of "backstop" for the aid so it no longer walks its way out. It is very effective and we use them frequently. It's a very proven remedy.

    I don't have a picture for you of what this looks like. Generally speaking, the canal lock is made no longer than about 3/8 to 1/2 inch long. It has to be molded onto the aid according to a person's impression of their ear so that the lock fits comfortably into the fold of the user's ear. To give you some anxiety relief, if you do not like the canal lock, it can be cut off or ground down very easily and you can always go back to the way the aid was before......it doesn't have to permanently alter your aid.
    I have Widex digital aids and they make a feedback noise (not whistling) when some noises are loud. i.e., if I stand near a microwave. What is causing this? (Back to Top)
    One thing to be aware of.....a microwave oven in use gives off a tremendous amount of electrical force field. If you have a Telephone-coil inside your aid, it's possible that you are picking up the invisible force field emissions, which are transferred into audible sounds via the T-coil. Sometimes an audiologist will program an aid to have both the external microphone AND the T-coil activated at the same time. This is a possibility. OR, there could be a flaw in the wiring of the aid where there is some crossover of these signals (mic and T-coil). We have seen this before...it's rare, but not impossible. This might also account for the other sounds you are hearing through your aid. There are many things that emit an electro-magnetic force field (fluorescent lights, TV screens or computer monitors, even the general wiring of a person's house or work, to name a few).
    I noticed another online hearing aid dispenser who includes all necessary equipment to do self-adjustments for the hearing aids they sell. Do you sell the Connexxx software or Hi-Pro cables to do self-adjustments? (Back to Top)
    No, sorry but none of the major mfgrs have things set up to enable an individual to do their own programming of instruments. This is only found in a couple of online hearing sites who have contracted with a very minor manufacturer to accommodate this endeavor. It is not only a matter of cables and software........the biggest obstacle to self-programming of main-line products is the need for a person to get their hands on a Hi-Pro box. This is an intermediary box - piece of hardware - that plugs into a PC and into which you plug the actual programming cables that lead to the hearing aids. This box is very expensive (a min. of $800 if you can even find one). To be truthful, the "industry" (i.e. audiologists and licensed dispensers) do not want the public capable of making their own programming changes. They certainly want to control how a hearing aid operates so a user has to rely upon them to make any changes......it helps them to justify the huge markup they charge in selling hearing aids. And the mfgrs are very willing to go along with this....after all, they sell instruments to audies and dealers, not the public.

    One obvious way to avoid this is to purchase an instrument with manually adjustable trimpot controls. Many of our users want and prefer this type of instrument. I don't know if you're aware of this, but you can get a new digital aid with manual trimpots controls. With programmable aids, they do get you to the higher technology, no doubt about that. But honestly, most users would be completely lost trying to navigate and understand the programming of the more advanced instruments. When it comes to selling a programmable aid, Lloyd's professionals will do the programming on the aid(s) for a customer.....and are willing to do any type of tweaking or reprogramming of any instrument we sell over the entire lifetime of the aid - never at any charge to the customer. When a company has done tens of thousands of programmable hearing aids like we have, you tend to be very familiar with things and can do a pretty good job of it. Something to think about. Thanks for the email. I hope this sheds some light on this topic.
    I only have one working ear. Do you sell a BTE model with a corresponding transmitter for the right ear so that I might hear on both sides - and with a telecoil so that I can use the telephone? My job requires frequent telephone use. (Back to Top)
    Hello,

    Yes, we do sell such a product. What you are referring to is called a BiCros hearing system. It is a hearing aid worn in a person's "hearing" ear and a transmitter (that looks like a hearing aid) that transmits sounds over to the good ear. It does enable a person to pick up sounds on the "dead ear" side and hear them much better through a hearing aid in their good ear.

    Most everyone who has this system wants it done without cords running behind their head from one ear to the other. There is only one company that makes the wireless BiCros system. You have to 1) purchase an aid for the good ear, and 2) purchase the wireless BiCros system.

    This entails a boot or shoe that fits onto the hearing aid, a receiver that plugs into the boot and picks up the wireless signal, and, of course, the transmitter for the bad ear side. The cost of the BiCros system is approximately $1,500. The cost of the aid can vary greatly from more economy models around $600 - 700 up to fancy state-of-the-art digital instruments priced at about $1,500 - $1,750.

    You can see some of these items on the Phonak website (which is www.phonak.com) or else Unitron's website (they are owned by Phonak). This can give you some visualization of what I'm referring to here. The Phonak wireless BiCros system can also be used in conjunction with other mfgrs hearing aids as well. If you have further questions, feel free to email back or give us a call @ 1-800-323-4212. Thanks for your interest in Lloyds. We look forward to the opportunity to serve you.

    Sincerely,
    Customer Service,
    LLOYDS


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